Affiliated Computer Services (ACS), A Xerox Company  , today announced a definitive agreement to acquire ExcellerateHRO, LLP (EHRO), a global benefits administration and relocation services provider, from Hewlett-Packard Company. The transaction is expected to close following the conclusion of the customary closing conditions.

The purchase of EHRO establishes ACS as one of the world’s single largest pension administrators and solidifies its role as a leading provider of outsourced health & welfare and relocation services. EHRO’s client list includes a broad selection of FORTUNE 500 clients and growing mid-market customers, who are served by more than 1,800 human resources specialists.

“This acquisition clearly demonstrates Xerox’s commitment to invest in human resources services that will ultimately benefit all our clients,” said Ann Vezina, ACS executive vice president and group president, ACS Human Resource Services. “This acquisition, coupled with our increasing investments in new products and services, broadens ACS’ customer base, strengthens our capabilities and consistency to an expanding sector.”

The acquisition complements ACS’ $50 million investment in client-focused innovations in its human resource services business in the past 18 months and builds upon its ability to provide specific solutions to clients’ needs, particularly in the employee benefits sector, such as pensions and 401(k) plans. The ExcellerateHRO transaction will also be the first acquisition by ACS since it was acquired by Xerox in February 2010, providing ACS with a broader global footprint as well as access to Xerox’s extensive research and development capabilities.

Rohail Khan, executive managing director, ACS, said the acquisition of EHRO broadens ACS access to new industries and markets, allowing the company to introduce its proprietary technology platform and business processes to an expanding marketplace.

“This acquisition will accelerate the pace of an unprecedented level of product and service innovation for clients seeking consistent service in a rapidly evolving human resources market,” said Khan. “This transaction also features the inclusion of a leadership team that will provide additional deep domain expertise to our growing delivery platform.”

ACS’ services cover the entire spectrum of the human resources function, and are provided to more than 5.5 million employees and retirees in more than 80 countries worldwide in 20 languages. ACS administers $75 billion in defined contribution assets to 1.7 million participants. ACS’ breadth of comprehensive HR solutions include: HR outsourcing services, total benefits outsourcing, learning management services and Buck Consultants.

Date: May 8, 2009

Adlabs Films Ltd has announced of establishing a BPO business for the media space which will be one of the largest digital restoration and content processing facilities in the world.Spread over 90,000 sq ft, it will employ 1200 persons within a year and comply with the Motion Picture Association of America (MPAA) standrards.The BPO is aimed at providing a comprehensive one point solution for the transition from analog to digital and physical media to digital media.

More..

CSC fails to secure BEE lifeline

Date: May 8th, 2009
SOURCE: ITWeb, SA

 Questions about the sustainability of ailing IT services outsourcing group Computer Sciences Corporation (CSC) in SA have again been raised.

This follows the collapse of a potential black economic empowerment (BEE) deal, which would have been a vital lifeline for the company.

This week, ITWeb received a tip-off from a former CSC employee, who claims his services, as well as that of several other employees, had been terminated as a result of the deal’s collapse.

CSC previously stated it was searching for potential BEE partnerships to secure public sector contracts to offset the loss of its biggest outsourcing contract. Project Rosa was a R1.8 billion contract with Old Mutual and was awarded to T-Systems about a year ago.

More..

Brazil: Hewlett-Packard ramps up on Sitel’s award-winning technical support platform

DATE: May 8, 2009
SOURCE: Call Center Clinic

Sitel, a leading global business process outsourcing (BPO) provider announced that HP has selected Sitel to provide technical support and customer care services from Sitel’s contact center in Brazil. Approximately 700 Sitel associates are taking in-bound calls from customers of HP’s personal computing products and services.
In order to deliver a more than 25 percent reduction in the average call handle time, Sitel’s Continuous Improvement team works closely with HP to apply Lean and Six Sigma processes to understand and fix the root cause of each customer issue. Sitel’s continuous improvement platform leverages advance people, process and technology to bring real improvement to day-to-day customer care management.

More..

Layoffs at Satyam set to begin with BPO unit

SOURCE: DNA
Date; May 8th,

Tech Mahindra, after gaining control over the troubled IT major Satyam Computer Services, seems to be getting straight to business.
The company intends to downsize operations beginning with the business process outsourcing arm Satyam BPO (formerly called Nipuna).
Sources in the company said the layoffs will begin with the support department. “The billable staff is not going to be disturbed now. It is the support staff that is likely to exit,” the source said.
Satyam BPO has over 3,000 associates and the ratio of billable staff and the support staff is about 35:1. “The target is to make it 80:1. This means a major shake-up in the BPO arm,” the source said.
About 60% of the support staff face the axe.

More…

ACS WANTS 50% OF WORKFORCE OFFSHORE, EYES ACQUISITIONS

SOURCE: INFORMATIONWEEK
DATE: MAY 7TH, 2009

Outsourcer Affiliated Computer (NYSE: ACS) Services is aggressively building out its offshore operations in an effort to tap low-cost talent and keep pace with overseas rivals. Ultimately, the Dallas company wants about one-half of its workforce in foreign locations, a senior company executive said in an interview Wednesday.
• “We’re letting our customers drive this,” said ACS executive VP Ann Vezina, who is also president of the company’s Commercial Solutions Group.
•
Vezina also said ACS is in talks to acquire IT and business shared-services units from companies that are looking to farm out activities unrelated to their core lines of business. “People are looking to pare down noncore assets in this economy,” said Vezina. She added that talks include negotiations with a major European media and entertainment company.
Vezina said offshore resources allow ACS to offer customers lower prices for IT work and business services. They also help the company remain cost-competitive with burgeoning Indian rivals such as Wipro, TCS, and Infosys. Currently, ACS maintains an onshore-offshore employee mix of about 70% to 30%, respectively.

More…

Integreon Hires Veteran eDiscovery Experts Babs Deacon and Foster Gibbons

DATE: May 6th, 2009

Integreon, the global leader of Knowledge Process Outsourcing (KPO), today announced it has hired Babs Deacon and Foster Gibbons as Directors responsible for the company’s e-Discovery Consulting and Data Analytics, and Global Document Review Services groups, respectively. They join Integreon’s $40-million e-discovery business and will help litigation teams reduce total discovery costs.
Ms. Deacon has more than 20 years of e-discovery and litigation support experience. Prior to joining Integreon, she was a senior data analytics consultant for SPi Legal, a business process outsourcing services provider.
Previously, Ms. Deacon was a senior manager at Baker Robbins & Company, a technology consulting firm, where she managed the World Trade Center Unit project for the City of New York’s Law Department. Ms. Deacon was responsible for the project’s litigation support procedures and databases. She previously was a litigation support professional for several major law firms including Anderson Kill & Olick.

Mr. Gibbons joins Integreon from Pfizer, Inc. where he was corporate counsel and legal lead of its Discovery Response Team (DRT). At Pfizer, Mr. Gibbons designed and executed innovative e-discovery initiatives, serving as a liaison between in-house and outside counsel regarding all elements of the e-discovery process. Before joining Pfizer, Mr. Gibbons represented Pfizer on complex pre-trial discovery projects while working for Kaye Scholer LLP. Earlier, he served as a consultant to RBC Dominion Securities. He began his legal career as a litigation associate at Chadbourne & Parke, LLP.
“The addition of Babs and Foster enhances our end-to-end litigation support service with enhanced expertise to reduce data processing prior to review and subsequently enable a more efficient document review process,” said Chris Egan, senior vice president, Integrated Discovery Services, Integreon. “Over the past 12 months our presence in this market has grown substantially. The addition of two seasoned veterans to our team, which now includes the former ONSITE3, will benefit our clients and help Integreon grow our e-discovery business.”

Applied Materials Looks to Flexible Offshoring Deals

SOURCE: CIO.DE
DATE: May 11th, 2009

This year could be one of the toughest in Applied Materials’ 42-year history. The provider of nanomanufacturing technology solutions posted a US$133 million loss in the first quarter; new orders fell 64 percent from last year’s first quarter. Even the brightest spot on the horizon-its new business to produce equipment for solar photovoltaics and energy efficient glass-has seen a temporary demand slump due to the recession. More on CIO.com
“We were facing the worst semiconductor downturn in history, and then the global recession hit,” says . “Those things are beyond our control, so we are focused on what we can control. And 80 percent of that is costs.” Kifer knows: He was hired in 2006 to transform IT, reduce costs, improve service levels, and drive business transformation. He took a workforce of 580 full-timers and 1,000 consultants at 40 service providers and whittled it to 300 full-time workers and contracts with three providers to handle offshore IT services at prearranged prices, instead of by the man-hours. He cut by 35 percent over two years.

“We didn’t want internal resources focused on commodity activities. We wanted to refocus them on core competencies that drive value,” he says. He inked deals with IBM Global Services, Tata Consultancy Services and Wipro, which compete to provide services including application development, maintenance, desktop and database support. His own staff focused on strategy, architecture, cost management and program, portfolio, security, risk and vendor management. The plan eliminated expenses and improved services, making more IT budget reductions a delicate balancing act.

More…

Mohit Soapbox:
This is an interesting message from ACS. For corporate clients ACS could possibly push to move the work offshore to low cost locations ( ’should we still be calling them low cost locations is topic for another discussion ?). Challenge for ACS will be the government clients where moving work offshore is not that simple and in many cases not an option. 

ACS current #’s:
60,000 employees total
20,000 employees in low cost locations
Will move another 4,200 people to low cost locations this year

ACS Financial details:
– Revenues of $101.3 million were up 0.8 percent from $100.6 million in the prior year.
– Enterprise revenues increased $2.6 million, or 37 percent. — Wireless revenues increased $2.1 million, or 6 percent.
– Retail wireline revenues declined by $1.2 million, driven in large part by declines in non-recurring CPE sales.
– Wholesale and network access revenues declined by $2.7 million with the current quarter benefiting from $1.4 million in out-of-period network access compared to $3.3 million in 2007.
–EBITDA of $35.3 million, exclusive of $1.4 million in start-up costs for our long haul fiber investments, was down from prior year EBITDA of $37.3 million. The decline is equal to lower out-of-period network access revenue.
– Operating income of $12.1 million compared to $17.9 million in the prior year.
– Net cash provided by operating activities of $28.4 million compared to $31.3 million in the prior year.
–Net income of $2.0 million, or $0.05 per diluted share, compared to $10.3 million, or $0.23 per diluted share in the prior year. Comparative EPS performance was impacted by the start-up costs of our long haul fiber investments; higher non-cash depreciation and stock-based compensation expense; interest expense on our new $125 million convertible debt offering; and book tax expense this year but not last.

ARTICLE

IT workers and managers who believe their jobs are at too high a level to be sent overseas may want to look at Affiliated Computer Services Inc.’s plan to boost its offshore outsourcing operations by moving “more complex, higher paying” jobs to countries outside the U.S.

Dallas-based ACS, which provides IT and business process outsourcing services to a wide range of corporate and government clients, currently employs about 63,000 people, 20,000 of them in low-cost offshore locations. But in a conference call last Thursday on its financial results for the quarter that ended Sept. 30, ACS detailed plans to increase the number of employees working offshore by 4,200 during its current fiscal year, which began July. (A transcript of the call can be read on Seeking Alpha Ltd.’s Web site.)

“To have a greater financial impact, we will be moving a higher percentage of more complex, higher paying jobs offshore, including management and application development roles,” ACS President and CEO Lynn Blodgett said during the call.

ACS has been gradually shifting jobs to offshore and near-shore centers in the Philippines, Mexico, Jamaica, Guatemala and India. In its 2006 fiscal year, just under 25% of the company’s workforce was based outside of the U.S. Now, nearly 35% of its workers are overseas, according to a presentation used by ACS officials during the conference call (download PDF — see slide 14).

Tom Burlin, chief operating officer at ACS, filled in some of the details about the jobs that will be affected by the additional offshore moves. “We’ve done a great job in moving base production-level jobs offshore but have decided,” he said, “to aggressively move more of our higher-level jobs, like production managers, higher-level back-office functions and higher-level development roles, to lower-cost locations.”

The company said the expected savings from offshoring will give ACS more money to invest in areas such as sales, innovation and development of new products. “This is the right thing to do and the right time to do it,” Blodgett said. “This investment will make us stronger, not only during this economic storm, but for years to come.”

“High-level jobs are just as vulnerable [to offshoring] as mid- and low-level jobs,” said Ron Hira, an assistant professor of public policy at the Rochester Institute of Technology and co-author of the book Outsourcing America. Every IT services firm, big or small, is shifting more advanced technology jobs offshore, Hira said.

“For U.S. IT workers, look out: You’re not going to be safe,” he added. “The Wall Street analysts will be pushing companies even more to accelerate their offshoring projects. This is just the beginning of a shift of technological capabilities to low-cost countries.” The relocation of jobs, Hira claimed, is being “aided and abetted by horrible U.S. public policies that subsidize these shifts.”

An ACS spokesman said it’s too early to know whether the company’s new offshoring moves will lead to layoffs of U.S. workers. The IT services firm’s business continues to expand, he pointed out. But slide 19 of the conference call presentation shows that ACS is estimating $38 million to $42 million in “severance/transition transition” expenses as a result of the increased offshore activity, with as much as $25 million of that total expected to come during the company’s ongoing second fiscal quarter.

ACS, which reported $6.16 billion in revenue for its 2008 fiscal year, does a significant amount of IT work for government agencies: about 40% of its business comes from government contracts. But most of the offshore work is being done for corporate clients, according to the ACS spokesman. The company has more flexibility to move corporate work offshore than government contracts often allow, he said.

In a separate move, pharmaceutical maker Pfizer Inc. detailed cost-reduction strategies in an earnings call last month and said it had “a wide array of outsourcing opportunities in various stages of implementation.” That included projects within its manufacturing, logistics, finance, facilities, legal and IT departments, according to a transcript of the call posted on the Seeking Alpha site.

Citing unidentified sources, The Day, a newspaper in New London, Conn., today reported that over the past few months, Pfizer has been training foreign workers at facilities in New London and Groton, Conn., in preparation for transferring much of its IT work from locally employed contractors to outside firms.

A Pfizer spokeswoman said the company wouldn’t comment about the Day’s story. In regard to Pfizer’s use of contract workers, the company said via e-mail that the number of its temporary workers “ebbs and flows.” For instance, Pfizer said that on an average day, it has 800 to 1,000 contract workers at its sites in Groton and New London, in addition to the 5,400 company employees there. The contractors provide services “ranging from janitorial and cafeteria services to clerical and technical work,” Pfizer said.

ARTICLE

Perpetual acquisition target Affiliated Computer Services Inc. may have another suitor in the next few weeks.

Experts say there is growing buzz that an unnamed private equity firm will soon make a pitch for the Dallas-based outsourcing company.

Ben Trowbridge, chief executive of Dallas-based Alsbridge Inc., which advises companies on how to pick outsourcing partners such as ACS, said he has spoken with an employee at the private equity firm who said the firm is preparing an offer for one of the big U.S. outsourcing companies.

Based on what he heard, Mr. Trowbridge calculated that ACS is the most likely candidate.

“I know they’re working on it,” Mr. Trowbridge said. “They were taking a deal to their finance committee right after the Fourth of July. After it goes to their finance committee, they [will] announce something.”

Alsbridge’s nonexecutive chairman is Morton Meyerson, who previously headed the other two local outsourcing giants, Perot Systems Corp. and Electronic Data Systems Inc.

EDS is in the process of being bought by Hewlett-Packard Inc. for $13.9 billion, a deal that some experts predicted might kick off a wave of consolidation in the industry.

Peter Bendor-Samuel, founder of Everest Group, another Dallas outsourcing consulting company, said he has heard the same reports Mr. Trowbridge has.

“I hear these rumors fairly consistently,” he said. “Certainly private equity is interested in ACS.

“I had heard through back channels that another [offer] was being made.”

But Mr. Bendor-Samuel noted that other previously rumored offers have never come to fruition.

ACS went through an acrimonious buyout negotiation last year with another private equity firm, Cerberus Capital Management, and ACS’s founder, Darwin Deason.

After that $6.2 billion deal fell apart and ACS’s board resigned, the company said it was ready to forge ahead as a stand-alone, publicly held entity, a stance it reiterated when asked about the new buyout rumors.

“Our position is unchanged,” spokesman Kevin Lightfoot said. “We’re operating as a public company.

“Having said that, anything further, we don’t comment on market rumors.”

Mr. Bendor-Samuel said ACS needs to either be bought or make some big purchases of its own if it wants to reignite its stock.

“In some respects, ACS faces a very similar issue that EDS did,” he said. “They’ve gone through fast growth, and they’re now of the size where achieving that growth is going to be more difficult.”

But, he said, any private equity firm making a bid for ACS will have to win the support of Mr. Deason, who still controls a substantial portion of the company’s shares.

If a private equity company buys ACS, Mr. Trowbridge said, that firm might also eventually purchase another outsourcing company, such as Computer Sciences Corp., which has substantial operations in the Dallas area.

“That would be my guess, to get some synergies by bolting the two together,” he said.

Affiliated Computer Services, Inc. (NYSE: ACS) has named Joseph P. Doherty, Jr. executive vice president and group president of the Government Solutions Group overseeing all of ACS’ government businesses including Government Healthcare; Federal Solutions; Government Constituent Services; and Government Administration and Operations. He reports to Tom Burlin, executive vice president and chief operating officer.

“As a proven performer in the outsourcing industry, Joe has demonstrated himself as a charismatic leader with a passion for growing business and, ultimately doing what is right for the client,” said Burlin. “We believe Joe’s leadership and expertise will be a great asset to our Government Solutions Group as we strive to increase the depth and breadth of our government business.”

In this position, Doherty will be responsible for the ongoing operation and continuing growth of a line of business that supports more than 1,700 state and local government entities. ACS is the largest provider of BPO services in the government sector, including more than $7.5 billion in beneficiary payments through its electronic payment card or stored value card services as well as supporting more than 23 million Medicaid recipients, processing nearly 550 million Medicaid healthcare claims annually.

Prior to joining ACS, Doherty spent ten years in key leadership roles at Computer Sciences Corporation (CSC) following a 20-year career with the U.S. Navy. Most recently, Doherty served as president of Americas Division within CSC’s Global Outsourcing Services Group, leading a multi-billion dollar operation with more than 17,000 employees positioned globally where he was responsible for outsourcing strategy in the Americas.

Prior to entering the private sector, Doherty’s Navy career encompassed 11 years as an enlisted computer systems specialist and nine years as a Naval Communications Officer. He is a member of the National Security Committee for the Aerospace Industries Association, the Board of Directors for the National Capital Navy League, the Armed Forces Communications and Electronics Association, and the National Defense Industries Association.

Doherty holds a Bachelor of Science degree from the University of Maryland, a Master’s degree in Business Administration from Strayer University (Annandale, Va.) and a certificate in executive leadership from the Johnson Graduate School of Management at Cornell University.

About ACS

ACS, a global FORTUNE 500 company with 63,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company’s Class A common stock trades on the New York Stock Exchange under the symbol “ACS.” Learn more about ACS at http://www.acs-inc.com.

ACS has been awarded a five-year contract extension to provide information technology outsourcing services to Nike Inc.

Financial terms weren’t disclosed.

Dallas-based ACS (NYSE: ACS) will supply infrastructure services, including global datacenter, network, security, mainframe, midrange and messaging from ACS centers in the United States, Asia and the Americas, including ACS’ Northwest regional datacenter in Hillsboro, Ore.

In addition, ACS will provide services from Nike datacenters in Andover, Mass., Memphis, Tenn., and Hilversum, the Netherlands.

Roland Paanakker, Nike’s vice president and chief information officer. said ACS’ products and services will improving the company’s datacenter infrastructure and create stronger information technology platforms.

Beaverton, Ore.-based Nike (NYSE: NKE) makes athletic footwear, apparel, equipment and accessories and owns Converse Inc., Cole Haan Holdings Inc., Umbro Ltd. and Hurley International LLC.

Business processing outsourcer Affiliated Computer Services Inc. has agreed to buy CompIQ Corp., a workers’ compensation software and services company, for $22 million, plus contingent payments based on future financial performance.

Dallas-based ACS (NYSE: ACS) said it will fund the transaction with cash and borrowings under its existing credit facility. The acquisition is expected to close in May, subject to customary conditions.

The new business will be known as ACS CompIQ and will continue to be managed by CompIQ’s existing executive team. It will add about 130 employees to ACS operations.

Irvine, Calif.-based CompIQ, founded in 1997, provides medical bill review and cost-containment services for the workers’ compensation, group health and liability insurance industries. CompIQ had revenue of $17 million during the 12-month period ended March 31.

Web site: www.acs-inc.com

ARTICLE
Affiliated Computer Services Inc. has signed a five-year $25 million contract to operate an intersection safety camera program for the city of Winnipeg, Canada.

The Dallas-based company said the deal also includes with options for future years.

ACS (NYSE: ACS) has operated Winnepeg’s camera program, which monitors cars that run red lights and speed through intersections, since 2003. ACS processes violations, generates and mails notices, maintains all camera equipment and produces program reports. The new contract also allows for the introduction of digital technology.

ACS said the most recent deal marks its fifth new contract in the past 18 months for public safety photo enforcement programs in Canada. It has also won five contract renewals during the time period. In addition to Winnipeg, ACS has received competitively rebid contracts with the Alberta cities of Fort McMurray, Red Deer, St. Albert and Strathcona County, as well as with Regina, Saskatchewan. Renewed contracts have been awarded by Camrose, Alberta, and in Ontario with Hamilton, Ottawa, Region of Peel and Toronto.

Separately, ACS said it has completed its acquisition of Sds Business Services GmbH, a information technology services provider in Germany, Waterland Private Equity Investments. The company said it funded the transaction with cash on hand. Financial details were not provided.

ARTICLE
Affiliated Computer Services Inc. has signed a seven-year, $41 million contract to provide information technology outsourcing services to Parkland Health & Hospital System.

Dallas-based ACS (NYSE: ACS) will provide infrastructure services, including data center operations, network monitoring and management, asset tracking and help desk support services.

ACS also will install a disaster recovery system that will securely store critical Parkland clinical data online.

Parkland is one of the largest public hospital systems in the country. The Dallas hospital is licensed for 968 beds, employs 8,000 people and admits about 42,600 patients a year. It has a Level I trauma center, the second largest civilian burn center in the United States and a Level III neonatal intensive care unit. The system also includes 10 community-based clinics and 11 school-based clinics.

Affiliated Computer Services, Inc. (NYSE: ACS: 49.65, -0.17, -0.34%) today announced a contract renewal with the Missouri (MO: 74.09, +0.12, +0.16%) HealthNet Division to provide electronic health records and pharmacy benefits management solutions. The contract has a length of up to 10 years and a total value of $57 million if all option years are exercised.Under this contract, ACS will provide the state with several components of ACS’ electronic health records (EHR) solution, including SmartPA(SM: 35.25, -1.14, -3.13%) for conducting automated prior authorizations and Prospective Drug Utilization Review. Since 2002, SmartPA has helped contribute more than $85 million in program savings annually in Missouri.

ACS has also provided MO HealthNet with Retrospective Drug Utilization review and academic detailing programs that have enabled the state to save more than $10 million. In 2002, ACS introduced the Get Well program, a disease management program, which helped the state save more than $7 million.

“We have worked closely with the State of Missouri to help them achieve their vision of providing MO HealthNet participants with the best care possible through innovative clinical and technology solutions,” said Christopher T. Deelsnyder, ACS senior vice president and managing director, Government Healthcare Solutions. “ACS is noted for listening to our customers, learning about their business requirements, and implementing solutions for participants, providers, and taxpayers in each of the states we serve.”

This contract renewal was reflected in the second quarter fiscal year 2008 results and extends a relationship that began in 2001.

ACS will also deploy EHR web tools — DirectInform(SM: 35.25, -1.14, -3.13%), CyberAccess(SM: 35.25, -1.14, -3.13%) and DirectCarePro(SM: 35.25, -1.14, -3.13%) — that enable patients, physicians, and pharmacists to access information that will help MO HealthNet Division improve health outcomes, facilitate coordination of care between providers, reduce dangerous drug interactions, minimize duplicate therapies, and reduce unnecessary costs. ACS will also provide Retrospective Drug Utilization Review and federal reporting services using CyberFormance(SM: 35.25, -1.14, -3.13%), a fourth component of ACS’ EHR suite of web tools.

ACS is a national leader in state healthcare program administration, offering a full spectrum of systems and complementary services through an integrated solution. From care management solutions and child health programs to pharmacy benefits management and traditional Medicaid fiscal agent services, ACS has a proven track record and extensive program management expertise. ACS is also a pioneer in fraud and abuse protection and other cost containment methodologies, and is known for its collaborative approach to client relationships that produce results over the long term. ACS supports more than 23 million program recipients and processes nearly 550 million Medicaid healthcare claims annually, representing close to $50 billion in provider payments. As the nation’s largest government program pharmacy benefits administrator, ACS serves 28 states, the District of Columbia and the Department of Labor with drug expenditures totaling more than $13 billion.

For more information about ACS’ EHR solutions and ACS’ experience in Missouri, please visit http://www.acs-inc.com/informedhealth.

ACS, a global FORTUNE 500 company with 62,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company’s Class A common stock trades on the New York Stock Exchange under the symbol “ACS.” Learn more about ACS at http://www.acs-inc.com.

The statements in this news release that do not directly relate to historical facts constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are subject to numerous risks and uncertainties, many of which are outside the Company’s control. As such, no assurance can be given that the actual events and results will not be materially different than the anticipated results described in the forward-looking statements. Factors could cause actual results to differ materially from such forward-looking statements. For a description of these factors, see the Company’s prior filings with the Securities and Exchange Commission, including our most recent filing. ACS disclaims any intention or obligation to revise any forward-looking statements, whether as a result of new information, future event, or otherwise.