Global-O&O

SOURCE: Rediff
DATE: June 9th, 2010

Wipro Ltd, and automobile and parts distribution company, TV Sundram Iyengar & Sons, on Thursday announced that they have signed a 10-year total outsourcing contract. The partnership aims at leveraging IT across all business units and functional areas of TVS & Sons.

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SOURCE: Press Release
DATE: May 24th, 2010

Interesting that a Premji ( Wipro CEO ) funded firm looking to Genpact to help with business process management.

Genpact Limited , a global leader in business process and technology management, and Carnation Auto, India’s first independent multi-brand auto sales and service venture, today announced the signing of a five-year contract for Carnation Auto’s operations. Genpact will provide Carnation Auto with a unique end-to-end service model that will enable the company to focus on its core business of offering customers in India with a one-stop-shop for all of their car needs.

Under this engagement, Genpact will design and manage Carnation Auto’s core processes, including finance & accounting, customer relationship management, procurement & supply chain management and human resources. These key processes will be supported by Genpact’s analytics and reengineering capabilities to enhance their overall management and delivery.

Launched in July 2009, Carnation Auto offers a state-of-the-art network of integrated multi-brand auto sales, services and related solutions for car owners across the country. Carnation provides complete solutions for almost all brands of cars, starting from quick servicing, mechanical repairs, body repairs, accessories, insurance, pre-owned cars, car customization solutions with DC Design and even doorstep service through a chain of workshops on wheels. Carnation Auto already has 18 Auto Solution Hubs operational across India.

“We are delighted to be working with Carnation Auto as they grow to become India’s first and largest independent multi-brand auto sales and services company,” said Harpreet Duggal, SVP and Business Leader, Genpact. “Genpact has been providing integrated services and solutions to the global automobile industry for over five years and is well positioned to devise and implement processes for Carnation Auto’s unique business model and enable them to effectively scale their operations in India,” he added.

Jagdish Khattar, Chairman & Managing Director, Carnation Auto, said, “We are a dynamic, fast growing company and it is critical for us to work with the best in the industry. We will leverage Genpact’s global expertise and enhanced process understanding to achieve scale in a cost effective and efficient way. Through this relationship, Carnation will transfer non-core support function activities to Genpact so as to have 100 percent focus on our core business of helping customers maximize their car ownership experience.”

According to the Society of Indian Automobile Manufacturers, monthly car sales crossed 150 thousand for the first time in February 2010 with a 33 percent year-on-year jump, signaling a revival in sales on the back of the slowdown witnessed by the industry last year. This presents a huge opportunity for the multi-brand concept, which is relatively new in India.

About Genpact

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEP(SM)), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at http://www.genpact.com.

About Carnation Auto

Carnation Auto is an initiative by Mr. Jagdish Khattar, with a vision of developing India’s largest independent multi-brand automobile sales and service network. Carnation is setting up a state-of-the-art network of integrated multi-brand auto sales, services and related solution Hubs across the country to enhance the overall experience of owning a car and to optimize the cost of ownership. Carnation provides complete solutions for almost all brands of cars, starting from quick servicing, mechanical repairs, body repairs, accessories, insurance, cars exchange, car customization solutions with DC Design and even doorstep service through a chain of workshop on wheels. The Company has recently tied up with Magneti Marelli a $7 Billion subsidiary of the Fiat Group to service premium cars and to market spares in the Independent aftermarket. Carnation Auto already has 18 Auto Solution Hubs operational across India; one each in Amritsar, Gurgaon, Bangalore, Karnal, Jalandhar, Kochi and Surat; two each in Chennai, Noida, three in Mumbai and four in Hyderabad.

Carnation Auto had raised its first round of funding of Rs108 crore from marquee investors Premji Invest and IFCI Ventures. Recently, it received debt funding of Rs170 crore from Punjab National Bank for executing the nation-wide rollout of its multi-brand auto solution hubs. It has many strategic international business partners like 3M, GardX, Akzo Noble, Castrol and Bridgestone. For further information, please visit http://www.carnation.in.

SOURCE: Press Release
DATE: March 16th, 2010
Genpact Limited (NYSE: G), a leader in managing business processes and providing IT services to companies around the world and Bengal Aerotropolis Projects Ltd (BAPL), a specialist company engaged in the development of aerotropolis projects in India, today announced the signing of a five year contract for BAPL’s IT operations in India. As part of this engagement, Genpact will provide BAPL with a unique hosted IT application and infrastructure services model that will allow BAPL to focus on its core business of developing aerotropolis projects and scale operations without undertaking large capital investments in IT.

The partnership would enable BAPL to move to a state-of-the-art cloud-based IT model and also help the company shift from a capital-heavy owned model to an operational expense model, thereby freeing up resources and capital, which it needs at this stage of growth. Genpact will further help design and implement a pay-as-you-go business platform that will provide BAPL with land management, sourcing and financial management functionality. This platform is based on the latest technology of Oracle’s R12 platform.

“We are delighted to partner with Bengal Aerotropolis Projects Ltd as they scale up their presence in the country. Our deep domain experience in the infrastructure vertical, coupled with our best practices in offering pay-as-you-go platform based IT services will allow BAPL to implement best-in-class business processes and ramp up operations without incurring any capital expenditure,” said Harpreet Duggal, Senior Vice President and Head of Genpact’s India Business. “The functionality of our solution, which involves the design and implementation of a financial and land management SaaS based business platform for BAPL, will enable a faster time-to-market and lower maintenance costs. This would ultimately help BAPL to effectively manage its operations and focus on its core business,” he added.

In order to cater to the increasing demand for ready to deploy IT platforms and processes by emerging Indian companies, Genpact aims to develop SaaS based scalable IT platforms designed to implement best-in-class business processes. Genpact has been working with global companies for over a decade, helping them implement ERP led business transformation by tightly integrating data and process across the enterprise. With an experience in managing multiple ERP rollouts across geographies and supporting 450,000-plus users, Genpact effectively ensures process standardization, eliminates IT redundancy cost and enhances internal and external workforce collaboration.

Bengal Aerotropolis Projects Ltd (BAPL) is developing India’s first set of Airport Cities – ‘Aerotropolis’ in Durgapur and Ludhiana by utilizing the best elements of international urban design and operational efficiencies through strategic alliances and partnerships. BAPL’s first aerotropolis project, in Durgapur, is expected to be operational by 2011-12. The aerotropolis project, which is expected to be completed in a span of 5 to 7 years, will involve a total investment of approximately Rs.10,000 crores. Changi Airports International (CAI) of Singapore has taken a 26% stake in BAPL and CAI CEO Wong Woon Liong and Deputy CEO Eugene Gan have joined the BAPL board.

“Speaking about the partnership, Subrata Paul, CEO of BAPL said, “We are happy to partner with Genpact for the Aerotropolis project under which it will manage our IT applications and infrastructure needs. We truly believe that Genpact’s business process and IT expertise will allow us to focus on our core business and also give us the flexibility to rapidly scale our operations.” “We will also develop an aerotropolis in Ludhiana, Punjab. BAPL has already received necessary site clearance in accordance with the prevalent policy for setting up of Greenfield airports in India,” he added.

SOURCE: Press Release
DATE: March 8th, 2010

Domestic Indian markets are an area of focus for IT vendors in India and large established multi nationals with operations in India. A number of these deals seem to be going to the larger firms. IBM, Accenture have had a fairly high success rate in winning these domestic deals. If the government press release is to be believe there is about $ 10 billion in money for IT governance projects being set aside in India. The $10 billion Indian e-Governance marketplace

Press Release

Wipro Infotech, the India and Middle East IT Business of Wipro Ltd (NYSE:WIT) , has won a turnkey project from the Financial Intelligence Unit – India, Ministry of Finance.

As part of the project, Wipro will implement FINnet (Financial Intelligence Network) for the Financial Intelligence Unit.

The scope of services includes development of portal, data warehousing, de-duplication, analytical application and ERP implementation at the data centre and disaster recovery site.

The project is scheduled to be completed in 24 months, in different phases, with a further service period of 36 months.

According to a press release, IT enablement of key processes would ensure substantially higher productivity, faster turn-around-time and effective monitoring in all areas of the unit’s work.

Economic crimes

The project assumes significance in light of growing economic crimes within the country and the Government’s efforts to arrest it.

With this project, the Government intends to use technology to bring efficiency into analysis of data, added the release.

Mr Arun Goyal, Director, Financial Intelligence Unit India, said, “Wipro has been selected through an open and stringent bidding process. We are keen on timely implementation of the project as it will significantly enhance the unit’s capabilities to collect financial information from various reporting entities, analyse it and disseminate actionable information to various law enforcement and intelligence agencies.”

Mr Ranbir Singh, Head, Government Vertical, Wipro Infotech, said, “This is a very prestigious project for us and we are delighted to have been selected for it. We are confident this implementation will bring in more effective governance from both the economic and security point of view.”

SOURCE: Business Standard
DATE: Feb 25th, 2010

 Wipro, India’s third largest IT services firm, has bagged a 10-year contract with public sector lender Punjab and Sind Bank (PSB) to enable it to centralise banking operations. Though the Bangalore-headquartered company said that the deal size is in excess of Rs 100 crore.

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SOURCE: Press Release
DATE: Feb 22nd, 2010

Leveraging domestic Indian markets for international companies and local India based vendors continues to be a key focus area.  Though the percentage of total revenue coming from India for the Services vendors is still fractional compared to their overall revenue , but companies are diversifying and looking at growth areas in India as the west still is slooow in recovery. Defense, Consumer goods, Infrastructure  are still high growth areas in India compared to say an IT services industry.
Wipro continues to look at ways to get into large domestic sectors within India and has been focussing on defense sector for some time now. It has the advantage which US based firms have in their domestic marketplace that these are considered local firms and hence eligible to vie for sensitive deals within the country including defense, federal government and state deals.

For a number of US firms Indian markets are very important as growth engine. Looking at recent earning reports from a majority of the US based blue chip firms , the international growth continues to be the driver.

e.g. HP garnered 2/3rd  of their revenues from outside the US.  Asia grew by 29%. Pepsi had a double digit growth in India around 32%, best they have had in decade as their North American revenues fell by around 9%.

A number if domestic service firms both small and large are also looking to expand their domestic footprint of offerings.

Indian IT services vendor Wipro and Canadian simulation and modeling technology provider CAE have announced a collaboration to jointly provide simulation-based training, operations, maintenance and training support services to the Indian defense forces.

Under the alliance, the companies will provide training systems integration and simulation-based solutions for war gaming, C4ISR and defense platforms. The companies will also assist original equipment manufacturers (OEMs) to meet offset obligations in India, required by the Ministry of Defence.

The companies will provide joint investments, sales support and local production support under the alliance.

Partha Sarathi Guha Patra, vice president of Defence, Security & Offsets at Wipro, said: “We are committed to enhancing India’s defense capabilities, and part of this commitment involves bringing state-of-the-art capabilities, technologies
and solutions to India through collaboration and partnership with global leaders. CAE is a recognized leader in training systems integration and simulation technologies, and a company that has made significant investments in India, so we are excited to team with CAE to better serve India’s defense forces.”

In December, Wipro announced an alliance with spend management software vendor Ariba to enable companies across India to accelerate their spend management initiatives. Wipro Infotech, the India and Middle East IT arm of Wipro, also announced a partnership with security and storage software
provider Symantec to offer data loss prevention, and backup and recovery infrastructure consultancy services.

SOURCE: EconomicTimes
DATE: Jan 14th, 2009

In a multi year deal with UTV communication , IBM will offer business transformation services to UTV communications , a media company based in India. IBM will supposedly implement the first cloud enabled email services for the firm.

IBM had recently announced that they were going to up their headcount in Indian centers to address growth in the Indian domestic markets. IBM has continued to be a leader in winning domestic wins in India competing with a number of the local big boys.

http://economictimes.indiatimes.com/infotech/software/IBM-signs-5-year-business-transformation-deal-with-UTV/articleshow/5445051.cms

SOURCE: Express Healthcare
DATE: Nov 17th, 2009

HCL to provide application deployment and IT infrastructure in a five year deal with Fortis healthcare, India.

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SOURCE: TelecomTiger
DATE: Nov 12th, 2009

Genpact signs a deal with a India based new entrant in the telecom space Uninor. Genpact will provide voice based customer support services and business process re engineering services and leverage their center in Jaipur to deliver  services.

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http://www.cxotoday.com/India/News/Avaya_GC_Outsources_IT_Services_to_TCS/551-105658-908.html