Global-O&O

SOURCE: Rediff
DATE: June 9th, 2010

Wipro Ltd, and automobile and parts distribution company, TV Sundram Iyengar & Sons, on Thursday announced that they have signed a 10-year total outsourcing contract. The partnership aims at leveraging IT across all business units and functional areas of TVS & Sons.

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SOURCE: Press Release
DATE: May 24th, 2010

Interesting that a Premji ( Wipro CEO ) funded firm looking to Genpact to help with business process management.

Genpact Limited , a global leader in business process and technology management, and Carnation Auto, India’s first independent multi-brand auto sales and service venture, today announced the signing of a five-year contract for Carnation Auto’s operations. Genpact will provide Carnation Auto with a unique end-to-end service model that will enable the company to focus on its core business of offering customers in India with a one-stop-shop for all of their car needs.

Under this engagement, Genpact will design and manage Carnation Auto’s core processes, including finance & accounting, customer relationship management, procurement & supply chain management and human resources. These key processes will be supported by Genpact’s analytics and reengineering capabilities to enhance their overall management and delivery.

Launched in July 2009, Carnation Auto offers a state-of-the-art network of integrated multi-brand auto sales, services and related solutions for car owners across the country. Carnation provides complete solutions for almost all brands of cars, starting from quick servicing, mechanical repairs, body repairs, accessories, insurance, pre-owned cars, car customization solutions with DC Design and even doorstep service through a chain of workshops on wheels. Carnation Auto already has 18 Auto Solution Hubs operational across India.

“We are delighted to be working with Carnation Auto as they grow to become India’s first and largest independent multi-brand auto sales and services company,” said Harpreet Duggal, SVP and Business Leader, Genpact. “Genpact has been providing integrated services and solutions to the global automobile industry for over five years and is well positioned to devise and implement processes for Carnation Auto’s unique business model and enable them to effectively scale their operations in India,” he added.

Jagdish Khattar, Chairman & Managing Director, Carnation Auto, said, “We are a dynamic, fast growing company and it is critical for us to work with the best in the industry. We will leverage Genpact’s global expertise and enhanced process understanding to achieve scale in a cost effective and efficient way. Through this relationship, Carnation will transfer non-core support function activities to Genpact so as to have 100 percent focus on our core business of helping customers maximize their car ownership experience.”

According to the Society of Indian Automobile Manufacturers, monthly car sales crossed 150 thousand for the first time in February 2010 with a 33 percent year-on-year jump, signaling a revival in sales on the back of the slowdown witnessed by the industry last year. This presents a huge opportunity for the multi-brand concept, which is relatively new in India.

About Genpact

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEP(SM)), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at http://www.genpact.com.

About Carnation Auto

Carnation Auto is an initiative by Mr. Jagdish Khattar, with a vision of developing India’s largest independent multi-brand automobile sales and service network. Carnation is setting up a state-of-the-art network of integrated multi-brand auto sales, services and related solution Hubs across the country to enhance the overall experience of owning a car and to optimize the cost of ownership. Carnation provides complete solutions for almost all brands of cars, starting from quick servicing, mechanical repairs, body repairs, accessories, insurance, cars exchange, car customization solutions with DC Design and even doorstep service through a chain of workshop on wheels. The Company has recently tied up with Magneti Marelli a $7 Billion subsidiary of the Fiat Group to service premium cars and to market spares in the Independent aftermarket. Carnation Auto already has 18 Auto Solution Hubs operational across India; one each in Amritsar, Gurgaon, Bangalore, Karnal, Jalandhar, Kochi and Surat; two each in Chennai, Noida, three in Mumbai and four in Hyderabad.

Carnation Auto had raised its first round of funding of Rs108 crore from marquee investors Premji Invest and IFCI Ventures. Recently, it received debt funding of Rs170 crore from Punjab National Bank for executing the nation-wide rollout of its multi-brand auto solution hubs. It has many strategic international business partners like 3M, GardX, Akzo Noble, Castrol and Bridgestone. For further information, please visit http://www.carnation.in.

SOURCE: Press Release
DATE: May 14th, 2010

Looks like over the new four months Integreon will be conducting an assessment of various back office functions for the firm to identify what it can outsource. Interestingly the law firm is looking at development of a shared services model which it would make available to other firms. 

Integreon seems to be using this model to create a partnership model to offer services to other firms in the UK for legal offshoring.

It is a bleeding edge model for the legal firm as it seems to be betting a lot on creating a set of services for other potential legal firms. Law firms are typically very competitive and will be hesitant in leveraging shared services center setup by their competitors. A number of large US based firms which had set up captives with the intention of spinning them off as revenue centers offering services to their competitors has not really panned out.

We see even with firms such as Genpact which have been spun of from GE a number of years back , competitors to GE are still hesitant to bring Genpact in their vendor fold.

Integreon has also recently announced deals with Microsoft and other UK based legal firms. Microsoft has utilized the firm for e-discovery and document review services offshore.

PRESS RELEASE

Integreon, the global provider of research, legal and professional business solutions, today announced that CMS Cameron McKenna LLP, UK member firm of CMS, the leading European provider of legal and tax services, has signed a 10-year agreement with the company for outsourced Middle Office services. This includes substantial portions of accounting and finance, human resources and training, marketing and communications, learning and development, library and information services, research, information technology, facilities and other services. The total value of services addressed by this agreement is £583 million, the legal industry’s largest outsourcing agreement ever.

By outsourcing non-billable tasks to Integreon, CMS Cameron McKenna can focus on its core competency – providing high-end legal and tax services. CMS Cameron McKenna’s decision to outsource its Middle Office is part of its ambitious and progressive strategy to create a new model for law firms. By engaging Integreon to provide high-quality outsourced professional business solutions, CMS Cameron McKenna guarantees that its business infrastructure can easily scale for rapid growth.

“We chose Integreon because it is the only firm with a global network of experienced professionals that can meet our needs,” said Duncan Weston, managing partner for CMS Cameron McKenna. “Integreon has proven itself to be a trusted and collaborative global services provider that creates real impact and significant bottom-line results for its clients. With a broad and integrated services portfolio that is unmatched in the industry and a unique track record of success with leading professional services organisations, Integreon will meet our needs as a rapidly growing law firm.”

Legal industry expert and commentator, Professor Richard Susskind commented, “This is a hugely significant development that sets the pace for the global legal market. The scale and ambition of the arrangement is remarkable, and the business case is compellingly strong – by outsourcing many of its non-core activities to Integreon, CMS Cameron McKenna should achieve major cost savings and free itself to focus more strategically on its clients and services.”

“CMS Cameron McKenna is a forerunner of law firms adopting industry best practices,” said Liam Brown, Integreon’s chief executive officer. “Beyond the obvious savings that outsourcing will provide them, they will also have the strategic advantage of focusing exclusively on what their clients retain them to do – provide expert legal counsel and services. The agreement with CMS Cameron McKenna confirms our commitment to deliver leading-edge innovation in business, technology, and process management to our law firm clients.”

About Integreon
Integreon is the largest and highest impact provider of integrated research, legal and professional business solutions. It is a trusted partner to 32 of the top 50 Am Law firms, nine of the top 10 investment banks, and 11 of the top 50 global brands, enabling these firms to improve profitability and freeing leaders to focus on the growth of their business. Its nearly 2,000 associates operating in North America, Europe, Asia and Africa work collaboratively with clients to address their specific support needs in areas such as market and competitive intelligence, discovery, legal process outsourcing and other professional business services. For more information about Integreon’s full range of solutions, please visit www.integreon.com.

About CMS Cameron McKenna
CMS is the leading European provider of legal and tax services. CMS Cameron McKenna is the UK- headquartered member of CMS with 10 offices in the UK and Central and Eastern Europe. The firm has 122 Equity Partners and employs over 1,000 fee-earners in total. CMS lawyers provide advice across all types of commercial law, banking and finance, competition, corporate and M&A, dispute resolution, employment & pensions, environment, immigration, intellectual property, private equity, public procurement, real estate and tax. For more information, please visit www.cmslegal.com.

DATE: April 27th, 2010

Patni wins an IT/BPO deal with Universal American, a health insurance firm primarily focused on providing medicare managed care plans and drug prescription benefits. Universal is rated 3rd largest Medicare prescription drug plan sponsor. As part of the deal Patni will also acquire Universal’s wholy owned subsidary CHCS Services (
CHCS Services, a Universal American subsidiary, is a leading administrator of senior market and eldercare programs. CHCS’ outsourcing solutions, highly-trained staff and state-of-the-art resources provide high-quality, personalized services to each of our clients. Along with administrative support, we also offer customized care management solutions that help manage medical claims costs and improve customer satisfaction).

This will allow Patni to expand their footprint in insurance services and also sets the firm up as a third party administrator.

The deal also seems to be an integrated IT/BPO win for Patni. Patni which has rumored to be in the market to sell the stake of their founding partners like other mid size firms is figuring out ways to separate themselves from the competition. An integrated offering is one way where pure play BPO firms are either tieing up with IT firms or buying platforms to offer the integrated end to end deep domain services.

LINK TO ARTICLE FROM ECONOMICTIMES

Universal American has more than 2,000 employees at offices in Florida, New York, Ohio, Oklahoma, Texas, Washington, D.C., and Wisconsin.

TCS seems to be collecting luxury car deals. First it was Jaguar acquisition by Tata’s and now TCS will setup an engineering center in Bangalore for Rolls Royce. This deal though seems to focus around Rolls Royce Aerospace group and focus around engineering services around aero engines.

SOURCE: EconomicTimes
LINK

SOURCE: Press Release
DATE: April 15th, 2010

CSC today announced that the company has been selected by Airbus as the Prime contractor for further development and support of Airbus’ award-winning Value Chain Visibility (VCV) and Auto-ID program. In this role, CSC will be responsible for coordinating the implementation of all Auto-ID and RFID projects and will work with all previously selected Airbus Auto-ID suppliers (for hardware integration, software and software development), to ensure overall delivery of the Airbus VCV & Auto-ID projects. The Prime activities include overall project management, business analysis and change management, architecture, operation, monitoring and support.

“We are delighted to have been selected by Airbus as the Prime contractor for this important project,” said Eileen Sweeney, president of CSC’s Manufacturing Group. “This program will allow us to combine CSC’s deep industry expertise with our recognized systems integration, technical and operational capability to help Airbus recognize the full value of their RFID program.”

The announcement signals to the Aerospace & Defense industry, as well as to those organizations which have followed the development of Auto-ID and RFID technology, an important inflection point in the RFID adoption curve. For many years, Airbus, winner of the 2008 RFID Journal Award for Best Implementation, has refined the business case for RFID adoption through a growing number of industrial deployments across the company. Today’s announcement clearly demonstrates the real business value Airbus has uncovered in that technology and the company’s commitment to the pervasive use of RFID in support of Airbus’ mission to provide the aircraft best suited to the market’s needs, to build the aircraft with the most efficient and effective processes, and to support these aircraft with the highest quality of service.

About CSC

CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions and Services, the Managed Services Sector and the North American Public Sector. CSC’s advanced capabilities include system design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. The company has been recognized as a leader in the industry, including being named by FORTUNE Magazine as one of the World’s Most Admired Companies for Information Technology Services (2010). Headquartered in Falls Church, VA., CSC has approximately 92,000 employees and reported revenue of $16.0 billion for the 12 months ended Jan. 1, 2010. For more information, visit the company’s Web site at www.csc.com.

SOURCE: Press Release
DATE: April 14th, 2010

Hewitt Associates, a global human resources consulting and outsourcing services company, announced today that it has renewed its long-standing contract to provide HR business process outsourcing (BPO) services to International Paper Company, a global paper and packaging company. Hewitt and International Paper inked their initial HR BPO deal in 2001.

Under the terms of the contract, Hewitt will continue to provide a full range of HR BPO services, including payroll, workforce administration, health and welfare administration, recruiting support activities, application support and help desk services using the SAP(R) platform. In addition, Hewitt will provide call center and HR manager support activities, learning administration, and flex staffing management services using a variety of applications. The agreement covers more than 40,000 International Paper employees. Hewitt’s offices in The Woodlands, TX will remain the primary hub for delivering HR services to International Paper’s employees.

“Hewitt has been our trusted HR partner for nearly a decade,” said Paul Karre, senior vice president of Human Resources and Communications at International Paper. “As an early adopter of HR BPO, we have worked through a variety of challenges over the years and have always come out with a better solution. Hewitt’s support integrating our acquisition of Weyerhauser’s Containerboard, Packaging and Recycling (CBPR) assets and their 15,000 employees demonstrated the strength of our partnership and our ability to execute together. We continue to be extremely pleased with the benefits we get from working with Hewitt. The true value is that they come to us with new ideas, new solutions and innovative approaches. It’s only natural to extend our relationship.”

“We’re honored to continue serving International Paper and its employees,” said Jim Konieczny, Hewitt’s president of HR BPO. “Our long-standing partnership has enabled both Hewitt and International Paper to learn from one another and grow together to better serve International Paper’s employees. We are very happy with the innovative and sustainable results we have produced together as pioneers in the HR BPO industry, and we look forward to seeing the groundbreaking BPO solutions this relationship produces in the future.”

Press Release
DATE: April 13th, 2010

Three Year, $150 million dollar deal for Infosys.
Infosys announced today that it will manage internal IT services for Microsoft worldwide. As part of this managed services agreement, Infosys will streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7.

Infosys will provide Microsoft with IT help desk, desk-side services, and infrastructure and application support from multiple global centers. Infosys will manage Microsoft’s internal IT services for applications, devices, and databases in 450 locations across 104 countries.

Infosys will establish a dedicated Service Excellence Office to help Microsoft implement ISO 20000 and ITSM Processes.

This agreement provides Infosys with a unique opportunity to partner with Microsoft IT and gain deep and early expertise in the implementation and management of the latest Microsoft technologies, and thus enhancing Infosys capabilities to help other customers leverage Microsoft’s innovation and adopt these technologies.

Infosys has partnered with Unisys to provide global desk-side support and service desk based on their strong capabilities, commitment to innovation and customer service. Unisys’ multi-language service desk integrated with desk side support will enable enhanced end-user productivity.

Key Quotes

• “This managed services agreement will further strengthen the Infosys – Microsoft partnership, and is a significant milestone in the multi-faceted relationship said Sanjay Jalona, Vice President and Head, Manufacturing North America, Infosys. Infosys will deliver this engagement in an outcome based pricing model, enabling Microsoft to associate and manage IT costs directly to business variables and demand.”

• “Infosys Infrastructure Management Services combined with our extensive partner ecosystem helps clients manage the costs and complexity of an ever-changing technology landscape,” said Anand Nataraj, Vice President and Unit Head, Infrastructure Management Services.  “Our landmark agreement with Microsoft based on a unified IT Service Management roadmap will result in moving towards a service oriented organization along with improvement in quality of existing and new services.”

• “Infosys demonstrated that it understood our transformational goals by introducing a flexible and innovative end-to-end approach to manage our support infrastructure,” said Jim DuBois, General Manager of Service Management, Microsoft Corporation. “The fully integrated solution developed by Infosys, combined with process compliance, a robust tool platform and the creation of a Service Excellence Office will help us enhance how we deliver end-user computing services to our internal employees and partners while leveraging the innovation and investments we make in developing new technologies.”

SOURCE: Press Release
DATE: March 16th, 2010
Genpact Limited (NYSE: G), a leader in managing business processes and providing IT services to companies around the world and Bengal Aerotropolis Projects Ltd (BAPL), a specialist company engaged in the development of aerotropolis projects in India, today announced the signing of a five year contract for BAPL’s IT operations in India. As part of this engagement, Genpact will provide BAPL with a unique hosted IT application and infrastructure services model that will allow BAPL to focus on its core business of developing aerotropolis projects and scale operations without undertaking large capital investments in IT.

The partnership would enable BAPL to move to a state-of-the-art cloud-based IT model and also help the company shift from a capital-heavy owned model to an operational expense model, thereby freeing up resources and capital, which it needs at this stage of growth. Genpact will further help design and implement a pay-as-you-go business platform that will provide BAPL with land management, sourcing and financial management functionality. This platform is based on the latest technology of Oracle’s R12 platform.

“We are delighted to partner with Bengal Aerotropolis Projects Ltd as they scale up their presence in the country. Our deep domain experience in the infrastructure vertical, coupled with our best practices in offering pay-as-you-go platform based IT services will allow BAPL to implement best-in-class business processes and ramp up operations without incurring any capital expenditure,” said Harpreet Duggal, Senior Vice President and Head of Genpact’s India Business. “The functionality of our solution, which involves the design and implementation of a financial and land management SaaS based business platform for BAPL, will enable a faster time-to-market and lower maintenance costs. This would ultimately help BAPL to effectively manage its operations and focus on its core business,” he added.

In order to cater to the increasing demand for ready to deploy IT platforms and processes by emerging Indian companies, Genpact aims to develop SaaS based scalable IT platforms designed to implement best-in-class business processes. Genpact has been working with global companies for over a decade, helping them implement ERP led business transformation by tightly integrating data and process across the enterprise. With an experience in managing multiple ERP rollouts across geographies and supporting 450,000-plus users, Genpact effectively ensures process standardization, eliminates IT redundancy cost and enhances internal and external workforce collaboration.

Bengal Aerotropolis Projects Ltd (BAPL) is developing India’s first set of Airport Cities – ‘Aerotropolis’ in Durgapur and Ludhiana by utilizing the best elements of international urban design and operational efficiencies through strategic alliances and partnerships. BAPL’s first aerotropolis project, in Durgapur, is expected to be operational by 2011-12. The aerotropolis project, which is expected to be completed in a span of 5 to 7 years, will involve a total investment of approximately Rs.10,000 crores. Changi Airports International (CAI) of Singapore has taken a 26% stake in BAPL and CAI CEO Wong Woon Liong and Deputy CEO Eugene Gan have joined the BAPL board.

“Speaking about the partnership, Subrata Paul, CEO of BAPL said, “We are happy to partner with Genpact for the Aerotropolis project under which it will manage our IT applications and infrastructure needs. We truly believe that Genpact’s business process and IT expertise will allow us to focus on our core business and also give us the flexibility to rapidly scale our operations.” “We will also develop an aerotropolis in Ludhiana, Punjab. BAPL has already received necessary site clearance in accordance with the prevalent policy for setting up of Greenfield airports in India,” he added.

SOURCE: Time of India
DATE: March 14th, 2010

India’s largest software vendor Tata Consultancy Services (TCS) has signed a five-year contract with Malaysia Airlines, the companies said
in a statement.

The partnership is the part of MAS strategic IT outsourcing program to transform the airlines operations, as part pf MAS business transformation pan (BTP2) to deliver seamless internal customer experience.

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