Platform based model – new delivery model for Infosys & others
SOURCE: EconomicTimes
DATE: March 4th, 2010
Recent Article (Link above) talks about platform based BPO’s and offering a pricing model for ‘per use’ or transaction based model. Infosys as are it’s competitors all talking about building platform based BPO although the adoption of a platform based BPO model has been slow from a client perspective. Cloud Computing and Software as a Service (SaaS) models although offer a better delivery model to offer platform based BPO services.
This model will still take time to become a standard in contracts. Interestingly, a number of contracts do have an ambitious clause in there where there is a path to move to managed services or outcome based pricing but those rarely follow the path they are designated to go.
We had recently put some details out on difference between FTE vs Transaction based pricing
What cloud computing does offer outsourcing firms is to target smaller firms. Similarly for smaller firms the right platform based BPO or cloud computing model offers a viable option to leverage outsourcing.
Mohit Sharma is the CEO of Corrystone Global Partners. Corrystone is a specialized globalization firm providing advisory, education and staffing services to firms in US and India. We work with firms in the US which are exploring low cost options for IT, Business Process work and looking at ways to further optimize cost and manage operational risk. For firms based in India we help with marketing presence , M&A & client management services in the US. Contact us at info@corrystone.com to learn more about how we could help you.
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