TRX Integrates Technology Solutions with Global Business Process Outsourcing (BPO) Service
Firms with deep domain expertise like TRX we believe are well positioned in offering integrated IT/BPO solutions to their customers and building what the pure play BPO firms are trying to do desperately, build non linear revenue growth models. Such platforms – a combination of deep domain expertise, right IT technology and cost effective processing capabilities can offer companies a better managed services value proposition.
SOURCE: Press Release
DATE: Feb 5th, 2010
TRX, Inc. (Nasdaq: TRXI), a global technology company that develops and hosts software applications to process data records and automate manual processes, today announced it has expanded its business process outsourcing (BPO) service to focus on the needs of travel management agencies, travel suppliers and service providers seeking to improve operational efficiency, quality, and bottom-line performance. The offering, previously focused on large multi-national online travel agencies and airlines, is now available to multiple travel market segments and existing software customers. The expansion provides more suppliers, travel companies, and corporate travel departments with the ability to leverage existing TRX technology, global operations infrastructure, and BPO services to reduce costs or reach new markets.
TRX’s BPO offering leverages a platform-based services approach, integrating best-in-class process management and human capital with proven software solutions to provide clients with an unmatched accelerated path to savings and increased efficiency gains. Services include full front, middle, and back-office business process support which is managed and supported with TRX’s leading-edge reservation processing and task management applications, CORREX, and TRX Queue Manager.
CORREX enables efficient and automated travel reservation processing, file finishing and ticketing. Queue Manager improves manual transactional task management, increases agent productivity, and helps identify operational reengineering opportunities while providing companies with complete transparency into the operation.
TRX has a long history providing BPO services beginning with the support of early entrants into the US on-line travel space in 1996. Current clients include Vayama (an online travel agency specializing in the sale of international air travel), the world’s largest corporate travel department, the number one global air carrier, two of the top three online travel agencies, and niche international airfare providers, covering points of sale throughout North America, Europe, India and Australia.
“TRX helped us drive substantial costs out of our travel operations,” said Tanmay Kar, CFO, Vayama. “Their BPO service optimized our offshore and onshore capital base, resulting in a substantial improvement in cost efficiency. In addition, we achieved significant improvements in transaction quality and customer satisfaction.”
“What sets TRX apart from other BPO service providers is our in-depth travel domain expertise and the technology platform we have built over the past decade,” said Srinath Devireddy, President, TRX Asia. “Our deep understanding of the European, North American and Indian markets has fueled the innovation of our products, as we have worked to solve common transaction processing challenges our customers face every day. Clients’ initial attraction to TRX BPO services is typically based on commitments we make around reductions in labor costs, and it quickly evolves into the success we have had in reducing manual processing time, increasing automation rates and eliminating costly errors and re-work,” concluded Devireddy.
“We are excited to expand our BPO service offering to the broader market opening up new opportunities for TRX and building on our long history of successfully managing travel operations for large travel agencies and suppliers,” said Shane Hammond, President and CEO, TRX.
