Archive for January, 2010

Infosys earnings Q3 2010 – Metrics, Facts & Learnings

Wednesday, January 13th, 2010 Posted in Fact Sheet, Opinions, Uncategorized | No Comments »

DATE: Jan 11, 2010 Infosys earnings looks like a positive harbinger for IT offshoring vendors and a positive turn in the markets. FACTS 32 new clients Growth of 12.2% in their Top 10 clients ... Read more..

Wipro launches cloud based retail solutions – shrinkage & digital customer management

Tuesday, January 12th, 2010 Posted in Uncategorized | No Comments »

SOURCE: Press Release DATE: Jan 12, 2010 Wipro is continuing to build deeper industry specific products. Retail is one growth area for a number of the outsourcing vendors. The Retail solution Wipro has ... Read more..

Offshoring real estate services

Tuesday, January 12th, 2010 Posted in Uncategorized | No Comments »

SOURCE: Inman.com DATE: Jan 12th, 2010 The article talks about how some of the real estate services specially those related to residential real estate, including parts of  foreclosure processes, loan servicing, loan ... Read more..

WNS Appoints Adrian Sibaja as Head of Costa Rica Operations

Tuesday, January 12th, 2010 Posted in Uncategorized | No Comments »

SOURCE: Press Release DATE: Jan 11th, 2009 And an extra bit on Costa Rica. It was voted the happiest place on the earth. So not only you get a backoffice you get ... Read more..

IBM to hire 5,000 additional employees in India BPO

Tuesday, January 12th, 2010 Posted in Uncategorized | No Comments »

SOURCE: Economictimes DATE: Jan 11th, 2010 Looks like IBM is planning to ramp up their BPO presence in India specifically to address the growing needs of the Indian domestic markets. IBM has ... Read more..

Office Depot renews HR outsourcing contract with Convergys

Tuesday, January 12th, 2010 Posted in DEALS | No Comments »

SOURCE: Press Release DATE: Jan 12, 2010 Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Office Depot (NYSE: ODP), a global supplier of office products and services, ... Read more..

TIAA-CREF outsourcing some jobs to India

Tuesday, January 12th, 2010 Posted in Uncategorized | No Comments »

SOURCE: Colarado 9News DATE: Jan 2010 TIAA-CREF is an interesting organization and is a non-profit organization falling into the quasi-government organizations. They are looking to outsource some of their roles to India ... Read more..

ITSQC gets exclusive certification license from Carnegie Mellon U

Tuesday, January 12th, 2010 Posted in Uncategorized | No Comments »

SOURCE: CampusTechnology DATE: Jan 12th, 2010 Carnegie Mellon University has spun of a company ITSQC (http://itsqc.cmu.edu/) to offer certification for CMM for global organizations. ARTICLE Read more..

Outsourcing Pricing Models – FTE based or Transaction based ?

Wednesday, January 6th, 2010 Posted in Opinions, Uncategorized | No Comments »

Some of the key reasons why companies engage in outsourcing is for cost management and improving efficency in managing IT and Operations ( although the latter is still debatable!). How ... Read more..

Genpact wins deals with Walgreens and Max Life Insurance

Wednesday, January 6th, 2010 Posted in DEALS | No Comments »

DATE: Jan 6th, 2009 Genpact recent wins Walgreens - Will take over the operations for Walgreen in Deerfield and Danville, IL. http://online.wsj.com/article/BT-CO-20100106-710242.html?mod=WSJ_latestheadlines Max NewYork Life Insurance - http://online.wsj.com/article/BT-CO-20100106-703803.html?mod=WSJ_World_MIDDLEHeadlinesAsia Read more..