WNS Appoints Adrian Sibaja as Head of Costa Rica Operations
SOURCE: Press Release
DATE: Jan 11th, 2009
And an extra bit on Costa Rica. It was voted the happiest place on the earth. So not only you get a backoffice you get some of the happiest people in the world working for you!
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services, today announced that Adrian Sibaja has been appointed to lead the company’s operations in Costa Rica. Sibaja will oversee operations at WNS’s delivery center in San Jose.
WNS recently announced its entry into Latin America with the establishment of a center in Costa Rica. The center serves as a nearshore delivery hub to support global clients with North American operations and provides multi-lingual services in both English and Spanish. The Costa Rican center will deliver WNS’s complete suite of services including finance and accounting (F&A), customer service and research and analytics.
Sibaja has over 14 years of experience in the shared services and business process outsourcing industry with a focus in the Latin American market. Most recently, Sibaja served as Director for Teletech Costa Rica where he managed an operation of 1,200 employees. Prior to joining Teletech, he was site director for a leading Costa Rican BPO deliver center, and also held senior leadership roles at Western Union.
“Sibaja’s deep experience in the Latin American market will serve as an asset to our clients,” said Steve Reynolds, Managing Director, WNS North America. “Our entrance into Costa Rica underscores our commitment to expanding our global footprint and delivery capabilities for global clients.”
“The center in Costa Rica is the next step of our continued global expansion. With 21 global delivery centres in Asia, Europe and America, we are well positioned to respond to client needs for language, cultural alignment, redundancy and 24/7 operations,” added Anup Gupta, Group Chief Operating Officer, WNS.
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