Genpact appoints Harpreet Duggal as domestic business head
SOURCE: Press Release
DATE: July 27th, 2009
Genpact (NYSE: G), a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world, today announced that it is intensifying its focus on the emerging domestic market for Business Process Management. The company signed several deals in the past six months in addition to securing process optimization assignments in healthcare with the Central Government of India and the Delhi State Government. Genpact will apply its deep domain expertise and insights gleaned from handling over 3,000 client processes to drive process optimization for its clients in India.
The company is leveraging its global best practices, based on experience gathered across a breadth of vertical industries, to help companies in India garner strategic advantage through process transformation, growth management and increased profitability. Genpact, India’s largest Business Process Management company, will offer its expertise and services capabilities in Finance & Accounting, Supply Chain & Procurement, Collections and Customer Service, Re-engineering and Analytics across diverse industries, including Banking & Financial Services, Insurance, Telecom, Manufacturing and Healthcare.
Genpact has appointed Harpreet Duggal, a Senior Vice President, to lead its India-to-India business. Harpreet is a Computer Engineer and an MBA in Marketing from the Faculty of Management Studies, Delhi. He has 18 years of experience in the area of business development and marketing with extensive exposure in dealing with both Indian and international clients and working with global cross-functional teams. Harpreet’s earlier experience in the Domestic Market included key sales and marketing roles in organizations such as Telstra, British Telecom and Nortel selling to both the Government and Corporate Sectors. He joined Genpact in 2001 as the business development leader for the Financial Services Business in the US and Europe. Prior to his current role, Harpreet led Genpact’s automotive vertical that has delivery centers in India, China and Eastern Europe; and headed NGEN, Genpact’s Media Process Outsourcing JV with NDTV.
President & CEO Pramod Bhasin, noted: “Over a decade ago, we pioneered the Business Process Management industry in India. Today we are pleased to offer our world-class services to companies operating out of India. As leaders in Business Process Management, we are redefining the market by moving beyond managing process efficiencies to enhancing process effectiveness. I believe that local companies can benefit from our process expertise, operational innovation, analytical capabilities, technology competence and deep business insights derived from our long experience in serving global corporations across diverse industries.”
“Companies in India are increasingly considering ways to improve the utilization of resources, drive productivity and increase the efficiency and effectiveness of business processes. We are excited about the immense opportunity present in the domestic market and will be focusing on partnering with companies in key growth sectors such as BFSI, Telecom, Healthcare, Manufacturing and public sector undertakings. We are already actively supporting clients in India including the Government, and look forward to delivering results that create significant business impact,” said Harpreet Duggal.
India is one of the two fastest growing major economies in the world and presents a significant opportunity as the demand for Business Process Management and optimization gains momentum. This is being driven by the need for specialized skill sets within organizations. According to NASSCOM, Domestic IT-BPO revenues are expected to grow at almost 20 per cent to reach INR 1,113 billion in FY 2009, spurred by increased IT-BPO adoption.
The domestic Business Process Outsourcing (BPO) market, with a growth rate of 50 per cent over five years, grew faster than the exports market to reach nearly $1.6 billion in the financial year 2008. Though it is smaller than the $11-billion BPO exports market, it is expected to reach $6 billion by 2012, according to a recent Ernst & Young study.
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