Zenta goes to Philippines
SOURCE: Press Release
DATE: August 6th, 2008
Zenta, a leading Business (BPO) and Knowledge Process Outsourcing (KPO) company, announced today that it has established an inbound and outbound contact center in Manila, Philippines, and plans to employ up to 400 people over the next twelve months. The move to Manila is further commitment by Zenta to expand its geographic locations in response to growing client demand for offshore contact center services.
Chris Repholz, Senior Vice President of Zenta’s contact center division will oversee the growth and expansion of the facility. “The market is demanding a wider global footprint from contact center providers and the Philippines has developed into a tremendously successful destination for these services. The quality and abundance of the labor force is outstanding”, explains Repholz.
“Expansion into the Philippines is a key element of our aggressive growth strategy”, explains Jack Freker, Zenta’s President and Chief Operating Officer. “The Manila location will allow Zenta to offer a broader range of voice services to our clients and, as an additional strategic offshore platform, it’s an excellent complement to our highly successful US and India operations. We’re excited and encouraged by the response from our many existing clients and we look forward to serving them and other Fortune 500 prospects in the financial services and telecommunications sectors.
“The area we chose - Ft. Bonifacio in Taguig City - is the fastest expanding BPO hub in Metro Manila. With big city amenities and excellent proximity to housing and transportation, it has everything required to grow a successful operation” adds Chris Repholz.
The facility will open in August, initially servicing an existing client whose global strategy called for more diverse geographic locations for their contact center needs. Services performed from this facility will include inbound and outbound customer service and collections.
Related Posts
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Leave a Reply