Infosys hopes to recreate the software magic with BPO

SOURCE: NDTV Profit
DATE: June 17th, 2008

Mohit Soapbox:
Infosys BPO has shown promising growth and has a long way to grow before it catches up with IT.  Infosys has not been as vocal about platform BPO as compared to a Wipro, TCS. TCS I believe has done a great job in coming from behind and growing their BPO business and diversifying the business to non-traditional areas such as pharma, KPO etc.

ARTICLE
Infosys has come late to the BPO space but now the company is making all the right moves to scale up fast.

Amitabh Choudhary, CEO of Infosys BPO, has set a steep target of $1 billion in revenue in three years, which is four times its current revenue.

Infosys BPO is growing exponentially at 70 per cent every year, a stark contrast to its IT business growing at 20 per cent.

According to Choudhary, the management has realised that it is important to have an IT and BPO pay together to expand.

But growth alone will not be enough to log in to the billion-dollar league, so Infosys will have to buy more companies like Philips BPO that they acquired last year.

“We have shown through Philips that we can pay the right price and do so again,” said Choudhary.

 

It is surely good news for Infosys investors since a fast growing BPO would mean more revenues for the company, but Infosys BPO is still no match for global biggies like WNS and Genpact unless it scales up extensively through mergers and acquisitions.

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