Capita moving jobs to India
SOURCE: BBC News
DATE: May 28th, 2008
Mohit Soapbox:
These are some recent wins by Capita early quarter of this year and their contract with Prudential
Marsh Ltd - to transform and deliver Marsh UK’s back office administration
functions based in Norwich. Under the agreement, Capita will provide
support and processing services to enhance Marsh’s broking activities to
clients across its business. The contract is worth approximately £200m over
10 years. Contract negotiations are in their final stages.
Principle Insurance Holdings, (formerly British Islamic Insurance Holdings
/ BIIH) - entered into a contract to provide outsourced services for
Principle’s motor and home insurance. Capita will provide front and back
office services and an IT platform from which to launch and sell Sharia
compliant insurance (or Takaful) products on behalf of Principle Insurance
direct to consumers in the UK. The contract is worth in excess of £80m over
8 years based upon projected product volumes. Service structure
implementation has commenced.
Sefton Metropolitan Borough Council - preferred bidder to develop a 10 year
strategic partnership to deliver a wide range of property and highway
services. The contract, valued at approximately £70m, will be delivered by
Capita’s property and infrastructure consultancy, Capita Symonds.
Teachers’ Pension Scheme - a one year extension worth £10m to provide
pension administration services to the Teachers’ Pension Scheme until 2011.
eircom - a further contract signed with Ireland’s leading telecoms provider
to manage the delivery of part of its directory enquiry services. The
contract is worth £17m over a five year period. Service commenced in March
2008.
Prudential - The first quarter has seen the smooth transition of our largest contract to
date, worth £722m with Prudential. The contract is to provide customer
servicing, policy administration, new business processing, claims activity and
related IT support to Prudential UK. The contract commenced in April 2008 with
the transfer of 1,750 Prudential staff working in the UK. A further 1,250 staff
working in Mumbai will transfer on 1 August 2008 therefore doubling our
operations in India.
ARTICLE
More than 300 jobs at a business services firm in Scotland are being relocated to India.
Capita said staff in its Glasgow office had been given formal notice that their jobs were at risk of redundancy.
The announcement is linked to the company’s closure of its site in Wythall, Birmingham.
The Unite union said it was angry that Capita would not give staff in Glasgow a firm commitment that there would be no compulsory job losses.
A spokeswoman for Capita said: “In January, Capita advised all 375 roles in the Wythall site would be relocated either to Glasgow, Mumbai or another Capita site.
“Further consideration has been given to the roles currently operating from the Glasgow site to create accommodation to accept the transferring work from Wythall.
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“This will result in a dedicated contact centre for all customers and a centre of excellence for retained administration service.
“As a result of this, 302 administrative roles will be relocated to Mumbai and today the Capita employees currently filling those roles have been given formal notice that their jobs are at risk of redundancy.”
The spokeswoman said Capita intended to redeploy as many staff as possible.
Graham Goddard, Unite deputy general secretary said staff in Glasgow had heard that a large number of them may not have a job by the end of the year.
“Unite is angry that Capita will not give staff a commitment that there will be no compulsory job losses at the site in Glasgow,” he said.
“The offshoring of this work to India will be a bitter blow for the workforce in Glasgow who now face a very unfair and arbitrary redundancy selection criteria.
“Unite will now be having discussions with our members in order to assess our next steps.”
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