Offshoring and Data privacy challenges

June 24th, 2009 admin Posted in Opinions | No Comments »

Corrystone Global Partners

Corrystone Global Partners

Came across an interesting article on a blog on offshoring and data privacy challenges (LINK). The article talks about how potentially an offshoring and outsourcing engagement may help reduce risk by improving internal controls within the organization.  It is an interesting perspective specially coming from an IT security professional within a large corporate (UBS).

The point which the article makes is actually an interesting one and I believe applies to other realms within the corporate world which organization take for granted but never really look at  critically.  Be it a perceived increase in risk, an argument by naysayers to look at outsourcing critically or requirements by regulators  an  outsourcing due diligence and transition  does prompt corporates to have a hard look at their existing data privacy and security policies and procedures. Many during that process find that there is a scope of improving these internally and provide additional controls to manage offshore or outsource vendors.

Data Privacy groups within large corporate have to be deal with a multitude of moving parts, local regulatory restrictions, global regulators, IT systems constantly changing and pressure to reduce cost.  Adding the dimension of outsourcing processes or IT adds to the complexity. If managed correctly data privacy teams can create a global frameworks to work well within the organization or with third party vendors. We have done work with data privacy groups within larger organization and find that although it is a laborious exercise to create or validate an outsourcing data privacy framework but it pays off in the end.

What organization also find is that this is not a start of the project initiative but needs to be constantly monitored and modified to meet the need of the businesses.

A challenge which companies also have to deal with during outsourcing initiatives is that there might be additional controls needed to manage data risks but if the controls put are too stringent and require a burdensome process to be put in place, you may lose the cost and operational efficiency benefits of offshoring.

Offshoring does not make the data privacy challenges your organization faces easier but can help you improve your internal process if done correctly.

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Genpact sees double digit growth in healthcare

June 24th, 2009 admin Posted in Uncategorized | No Comments »

SOURCE: EconomicTimes
Date: June 24th, 2009

Business process outsourcing company Genpact Ltd expects its healthcare services business to grow at “a good pace,” and is looking to expand the segment in the United States, India and the Europe, its chief executive said. “This is one (segment) that can grow at very large double digits mainly because it is a relatively untapped market,” Genpact Chief Executive Pramod Bhasin said in an interview.

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TCS, Infosys see markets stabilizing ?

June 24th, 2009 admin Posted in Uncategorized | No Comments »

SOURCE: EconomicTimes
DATE: June 23rd, 2009

India’s top two software exporters TCS and Infosys are seeing the first signs of an economic recovery as their top customers start discussing outsourcing contracts in order to further reduce their operational expenses. For instance, customers of Infosys, which signed over $100 million contract with Australian phone firm Telstra earlier this month, are now saying that the worst may be behind them.

“There is a lot more confidence among our clients; they feel that the worst is behind them. Especially in the US, many customers are saying that they were aggressive in reacting (to the recession)-they cut costs and renegotiated contracts,” S Gopalakrishnan, chief executive of Infosys told ET NOW. In a year when both Infosys and TCS have cautioned their investors on lower to negative growth in revenues, India’s $40-billion software exports industry is going through one of the toughest recessions in over two decades.

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Firstsource announces outsourcing deal with Indian telecom operator Idea Cellular

June 24th, 2009 admin Posted in DEALS, India | No Comments »

Firstsource Solutions, a leading India based business process outsourcing (BPO) company announced a five year deal to provide outsourcing services to Idea Cellular , the third largest private telecom provider in India. The deal is estimated at $30 million

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Satyam announces new CEO and CFO

June 24th, 2009 admin Posted in Uncategorized | No Comments »

SOURCE: PC World
DATE: June 23rd, 2009

C.P. Gurnani, the new CEO of Satyam, was previously Tech Mahindra’s president for international operations. He replaces A.S. Murty as CEO. Murty, a Satyam executive, was appointed as CEO by the government-appointed board. He will continue as a senior member of the company’s management, the spokesman said.

Satyam also appointed S. Durgashankar, a senior vice president at a Mahindra Group company, as the company’s new CFO. The previous CFO Vadlamani Srinivas quit in the wake of the scandal.

Tech Mahindra also announced on Tuesday that Sanjay Kalra, its president for strategic initiatives, was promoted to CEO of the company. The current CEO Vineet Nayyar has been appointed as executive vice chairman of both Tech Mahindra and Satyam.

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TCS passport project delayed

June 24th, 2009 admin Posted in DEALS, India | No Comments »

SOURCE: Times of India
Date: June 24th, 2009

Promising a passport within three days, it peddled a dream to Indians crowding understaffed and overburdened regional passport centres. But the Passport Seva Project — one of the government’s flagship e-governance programmes — is running behind schedule.

In October 2008, the Ministry of External Affairs (MEA) signed the agreement with Tata Consultancy Services (TCS) to implement the project, estimated to be worth Rs.1 billion. Foreign Secretary Shivshankar Menon had then said the pilot project — with centres in Chandigarh and Bangalore — will become functional in June 2009, with the rest of the country to be serviced by 77 stations in 2010.

But it seems increasingly unlikely that the schedule will be adhered to. A major reason for the delay is the inordinate time required to draft the software requirement specification (SRS) document, which was completed only recently.

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Steria to provide BPO services for UK Identity and Passport Service contract

June 24th, 2009 admin Posted in Uncategorized | No Comments »

SOURCE: NewsWire
DATE: June 24th, 2009

Steria, the European IT-enabled business services company, today announced that it has been selected by CSC (NYSE: CSC) to provide business process outsourcing (BPO) services as part of a high-profile government contract with the UK Identity and Passport Service (IPS).

Steria will provide BPO services to manage the front-end of passport application, including essential data verification and validation processes, ensuring speed and accuracy of service. The BPO service will complement the technology platform to be introduced by CSC and, in the future, may also be used in the National Identity Service, for the provisioning of identity cards.

Jim Vincent, head of Steria’s central government practice, said: “Our extensive work with public service bodies such as the NHS puts us in a great position to share Steria expertise with other branches of central government. The IPS provides a valuable service to British citizens, so we are very pleased to work with CSC on this project.”

“The CSC-led consortium for the application and enrollment element of the National Identity scheme leverages best-of-breed expertise across technology and business services for the IPS. Steria, one of the prime BPO service providers in the industry, is helping us to design and deliver the BPO services for the programme,” said Nick Wilson, president of CSC’s operations in the UK, Nordics, Middle East and Africa.

ends

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UBS Indian BPO captive on the block ?

June 18th, 2009 admin Posted in Uncategorized | No Comments »

Date: June 18th, 2009

Original picture: panoramio.com

Original picture: panoramio.com

According to recent article in economictimes (LINK) UBS is putting their BPO/KPO unit for sale. The death march for captives in India continues if the story is true. Citibank, AOL and number of others have exited the captive business and running a cost center in India. UBS center was one of the more recent one’s set up over the last 3 to 4 years with much fanfare in Hyderabad.  UBS also is supposed to have large relationship with other Indian vendors including Wipro and Infosys.

According to the article UBS has around 2,100 people in India and 250 in Poland and is looking for a price tag of $200 million.

Interestingly UBS earlier had carved out a piece of the ISC center in hyderabad , the KPO business serving investment bank and did a management buyout and retaining 50% stake in the new organization. The KPO unit is called Verity Knowledge Solutions.

At this rate , captives are going to be part of history soon. Vendors with expertise and existing relationships with their companies in the US are best suited to be the new owners of these units.  Cost of running captives in India, plus the upside potential continues to be factors why companies are looking to exit.

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IBM signs seven year deal for IT support with Rogers of Canada

June 18th, 2009 admin Posted in DEALS | No Comments »

SOURCE: IT in Canada
DATE: June 17th, 2009

rogers_wireless_logo

IBM (NYSE: IBM) has signed a seven-year contract with Rogers Communications, Inc (TSX: RCI.B) for information technology (IT) services and support.

  IBM will support Rogers‘ ongoing information technology transformation with a stable and highly available IT environment. To accommodate future growth, Rogers will have immediate access to IBM’s state-of-the-art data center located outside Toronto. This will be linked to Rogers‘ existing data center facility using Rogers Business Services networking technology. IBM will also upgrade Rogers‘ existing data center facilities and storage capabilities over the next several years.

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TCS opens new outsourcing center in Mexico

June 18th, 2009 admin Posted in Uncategorized | No Comments »

SOURCE: EconomicTimes
DATE: June 18th, 2009

Tata Consultancy Services, India’s largest outsourcing firm, has opened a new center in Queretaro, Mexico, the company said on Thursday, a reflection of the growing move to diversify offshore locations.

TCS said it would hire 500 people to work at the new center, its third in Mexico since entering the country in 2003.

The company has seven centers across Latin America, in Brazil, Argentina, Uruguay, and Chile, as well as Mexico, and employs information technology consultants in 42 countries around the world.

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